Front Office Medical Assistant
 Working under supervision of various providers and/or Center Administrator, in an outpatient setting, provides basic and routine assistance with patient care delivery within the medical assistant scope.

MAJOR DUTIES AND RESPONSIBILITIES:
 Welcomes patients
 Prepares patients for health care visit
 Places patient in exam room for provider evaluation.
 Obtains medical history.
 Verifies patient information
 Prepares, assists and accurately completes all forms
 Supports patient care delivery
 Assists providers during examination and treatment
 Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations
 Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) and as certified.
 Assists in surgery set up and injury care as directed by the treating provider
 Dispenses medications and appliances within scope of practice and as ordered by the treating provider and in accordance with state regulations.
 Applies bandages, dressings and splints as ordered by the treating provider.
 Educates patients
 Completes records
 Keeps supplies ready
 Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies
 Keeps equipment operating
 Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.
 Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
 Maintains safe, secure, and healthy work environment
 Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues.
 Assists in maintaining a neat, clean and orderly appearance in the lobby and overall center throughout the day.
 Performs drug screen collections for both DOT and Non-DOT drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory.
 Performs front office clerical duties such as answering telephones, check-in, check-out and record processing as requested by Center Administrator.
 Attends centers' staff meetings as required.
 Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.
 May assist with clerical activities related to appointment scheduling and patient intake , data verification, office communications, and filing of patient records.
 May take X-Rays with appropriate certification and/or licensing.
 Performs duties to achieve or exceed established service standards.
 Performs other duties, as assigned.
MEASURES OF PERFORMANCE:
 Exceptional Customer Service

EDUCATION/CREDENTIALS:
 High school graduate or GED; or Post high school coursework and training new graduate of 9 months or less in medical assistant; or medical Specialist program or Graduate of accredited medical assistant school; or minimum of 6 months directly applicable work experience and current license in state employed according to state requirements and applicable regulations.

JOB-RELATED EXPERIENCE:
 0 - 1 year continuous experience in clinical operations. or medical office work

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
 Attention to detail
 Customer Service skills
 Problem solving skills
 Basic knowledge of clinical procedures, medical anatomy and physiology.
 Working knowledge of occupational medicine requirements (state specific).
 Documentation skills
 Basic procedural skills such as blood draws, EKG/PFT testing
 Ability to speak clearly and effectively in a variety of settings
 Ability to participate in initial and ongoing training as required.
 Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation.
 Ability to maintain working relationship with all levels of colleagues.
 Excellent customer service skills.
Program Description
288 Clock Hours/ 18 weeks
 
Class Title
Lecture Hours
Lab Hours
Instructional Hours
Typing/Bookkeeping
 
32
32
Introduction to Computer
16
64
80
Anatomy & Physiology
32
32
64
Medical Terminology
16
32
48
Clinical Procedures
16
16
32
Office Procedures
16
16
32
Office Procedures
16
16
32
Total
96
192
288